AFFORDABLE PLANS, AS LOW AS $4.50 PER MONTH
Small Vault provides scaled pricing based on how much space you need and for how long. The longer you keep your items with us, the greater discount you will receive. Our long-term plans are as low as $4.50/month, giving you an affordable option to declutter your home.
PACKING YOUR FIRST BOX
Once you’ve selected your box, you can expect to receive a package from our fulfilment team in 5-10 business days. In your box, you will find an instructional guide, packing paper, and a pre-paid shipping label. Gather your treasures and safely pack them inside the box, seal it up and drop off at your local UPS. We will send you tracking updates from pick-up to final delivery at Small Vault’s facility.
OUR STORAGE FACILITY
Upon arrival at our facility, our staff barcodes your box and secures it. Our building is monitored by motion-sensor cameras 24/7 and it is closed to the public; only authorized personnel are allowed inside. Additionally, we keep the facility temperature controlled to ensure that your belongings remain in the same condition as when you shipped them.
RETRIEVING YOUR BOX
We’ll contact you before you’ve reached the end of your contract so you can choose to extend your subscription or have your items returned. If you choose to have your box returned, our team will confirm your current address to deliver the box safely back. Should you need the box sooner, we will happily mail it to you, though some packages may be subject to early return fees.
FREQUENTLY ASKED QUESTIONS
Our users most commonly store personal memorabilia such as awards, trophies, yearbooks, family photos and heirlooms – think grandma’s quilt or dad’s baseball card collection!
Your items can be returned at any time. Just give us 30 days’ notice and we will ship your box back to you. We do not issue refunds for boxes returned early.
Your security is our priority. All storage plans include shipping insurance through UPS that covers property damage or loss of goods. Additionally, if anything should happen to your box while at our facility, we will pay up to $200 for damage to your items. If you’d like to add on additional shipping coverage, you can request Premium Shipping Insurance for an additional $2.00.
No. Because we promise never to open your box, we cannot send back individual items.
We have staff on site to receive, catalog and monitor your belongings. Our 24/7 cameras and alarm system keep the facility safe at all times.
We encourage you to name an alternative responsible party. This can be done on your user profile.
Small Vault currently services requests from the United States only.
Shipping fees vary based on how long your box is stored with us. We cover all shipping costs for subscriptions of 5 years or longer. For a 3 year plan, we cover the outgoing shipping costs but users are required to pay for the shipping fee for the box return. 1 year plans require users to pay shipping both ways. Shipping fees are based on standard UPS rates.
Yes. You may choose to add on 1, 3 or 5 years to your plan. This can be done through your user profile.